FAQ's
1. I tried to book online and it's not working. If you were not able to go through the booking process smoothly, there maybe a reason our website will not allow it. Some issues may include your distance or the availability of an item. This does not mean that we cannot be of service to you. Please give us a call at 302-559-7439 or email us at info@fiestapartyrentalsllc.com and we would be glad to work through our options for your event together.
2. What is your cancellation policy?
- Total Cancellation of an event forfeits your entire deposit, but any payment made beyond the deposit would be refunded accordingly.
- Cancellations within 10 days of event, 50% of all items will be charged
- Cancellations within 3 days of event, 75% of all items will be charged
- Cancellation at Delivery forfeits any refund including deposit and any other payments made. Cancellations of any items at delivery are to be paid in full. No exceptions.
- Postponement of an event with at least 48-hours notice may entitle you to use all of your deposit/payments towards a timely rescheduled event at our discretion.
- Cancellation of Items within a Reservation must be canceled (7) days before the event date without penalty. If notification is received after the (7) day deadline, the items being removed will be charged at 50% of the item’s total cost.
We are promising this equipment to you and missing out on the opportunity to rent it to someone else. Our charges are non negotiable.
We do not like to see anyone lose out, so it is recommended that you stay in communication with us through any cancellation/postponement process.
3. When will you deliver/pick-up rentals? Delivery notices are sent via email one day before your event. These emails will be titled, "Details about your upcoming event" and will also include a friendly reminder of any remaining balance owed. We will also be sending text messages to the number stored on file as a second method of communication.
4. Can we pick up? No, we do not offer pick up services. We must deliver our items & in order to do so, your order must meet a minimum total of $100.00 prior to the delivery fee.
5. Are tables and chairs set up by Fiesta, Party Rentals? No, unless otherwise arranged the table and chairs are not set up by us. If you would like us to set up/take down, we can certainly do so at an additional charge.
6. Do you do same day pick ups? If your event/venue requires a same day pick up, we are to be notified when the booking reservation is completed. There is an additional fee for same day pick ups which will be discussed & added to your order, no exceptions.
7. Do you have insurance? Fiesta, Party Rentals is fully licensed & insured. If your event/venue requires a Certificate of Insurance, this must be requested as soon as the booking reservation is completed. There is an additional fee for Certificate of Insurances which will be discussed & added to your order, no exceptions.
8. Can you deliver &/or pick up at a specific time? Upon request, we are able to do a mandatory/specific delivery &/or pick up time at an additional charge. You can give us a call or send us an email for this request, we will notify you of the fee & will add it to your order to ensure proper delivery &/or pick up.
9. Can I make changes or cancel any items the day of or at delivery? Changes or cancelations of any already reserved items the day of or at delivery are still subject to be charged at 50% of the items total, no exceptions. We are promising this equipment to you and missing out on the opportunity to rent it to someone else. Our charges are non-negotiable.
10. What happens if it rains on my desired event date, would I be refunded my deposit? The 30% deposit is non-refundable under any circumstances. If the weather is not allowing you to continue with your event plans, we can honor your deposit if you decide to reschedule to another date (upon availability). If you paid in full when booking, we will keep the 30% non-refundable deposit & return the remaining balance you paid if you decide you will be cancelling you event.
11. Is there a minimum for delivered items? Yes, the items you are requesting to book must total a minimum of $100.00 before the delivery fee.
12. Is there a minimum for picked up items? Yes, the items you have requested to pick up must total a minimum of $40.00.